Refund Policy

Hunter Valley Design does not offer refunds for change of mind if you have made the wrong decision with your purchase; so please choose carefully.

However we will exchange our stocked products within the first 7 days after delivery for a similar product or store credit with the exception of any custom orders including all customer specified fabric and any imported products not normally stocked in Australia by Hunter Valley Design or our manufactures.

Original delivery fees and return freight which must be arranged and booked by Hunter Valley Design and will not be credited to the customer, the two way freight fees will be deducted from the value of any exchange.

All returns for exchange must be in original packing and not part assembled or show signs of use in any way.

Hunter Valley Design will inspect the goods upon return and may charge a 20% re stocking fee if the goods are not in original packing and 'as new' condition for re sale by Hunter Valley Design.

To complete your return, we require a receipt or proof of purchase.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.